COVID-19 PANDEMIC

COVID-19 FAQ 

Updated May, 2020

COVID-19 - How does this affect my vet appointments?

During these uncertain and anxious times, we would like to reassure our wonderful Vogue Vets/Vogue Vets & Wellness friends and family that we will continue to provide our usual comprehensive services to the pets of Perth.


** We’re Here for you when Your pets need us! 

At last, we are able to return to allowing ONE PERSON PER FAMILY back into the practice!  To ensure that we remain compliant with Government directives, please ensure you remain 1.5m away from everyone while you are in the building, use hand sanitizer on your arrival, and use contactless payments where possible. 

To help ensure the safety of our team and clients, we will be implementing a few changes to adhere to socially distancing guidelines provided by the government, to help slow the burden on our health services for our community.

 

What are the changes?

  • If you have cold or flu symptoms, or you are self-isolating, please do not come into our clinic.

    • We have protocols in place to safely handle pets that have come from COVID-19 or self-isolating households.

    • If your pet must be seen urgently, please call our reception so we can go through your options.

  • We will now be allowing ONE PERSON PER FAMILY into the practice, as long as they are not exhibiting flu-like symptoms, as per the flow chart below

  • If you prefer to remain in your car for your own social distancing, please call us when you arrive in the carpark and one of our nurses will triage your appointment over the phone, & collect a history.​  We can offer a video conference for the consult if you prefer.

  • We practice an extremely high level of hand hygiene and utilise hand sanitisers throughout our clinic, and our premises are disinfected regularly throughout the day

  • Until more normal times return, please continue to phone ahead for all prescription, food or preventatives. We do request that these payments are made over the phone at the time of ordering. Call us when you arrive at our clinic and we will bring your products out to your car.

  • Some supplies have suffered back-order times in recent weeks. If your pet is on a special diet or regular medications, it may be wise to ensure you have 2-4 weeks’ worth of your pet’s medications and prescription food at home. Call us well in advance if you are running low and we will endeavour to help make sure you never run out!

  • We currently prefer contactless payments and discourage all clients from using cash.

 

We know that these measures will seem impersonal to those of you that are used to our normal ways, but we now need to be mindful of the more vulnerable members of our community and play what part we can in protecting them.  We will always look after you, and if you are a client of ours, then you are part of our big family.

Thank you to you all. We are so lucky to have an amazing community that supports each other and we wish you all the best navigating these times.

We are doing everything we can to be able to continue providing ongoing care for your beloved pets.  This situation is rapidly evolving, and we continue to monitor it daily. We advise that we may need to make further changes as the situation develops, and we thank everyone for your cooperation and understanding.

We are 100% here for you and your pets during this stressful time, and urge you to contact us with any questions or concerns you may have

MORE FAQ'S

What can I do to keep my pets safe from COVID-19?

  • Keep pets away from people infected with COVID-19.

  • Confine pets of infected people to limit spread, as it’s not yet known whether pets may be nonclinical carriers of disease in the same way as other surfaces such as door handles, keyboards and benchtops.

  • Follow good hygiene practices at all times, especially hand washing before and after interacting with pets.

What do I do if I am in quarantine or self-isolation and my pet is unwell?

  • If you are in quarantine, do not break quarantine to bring your pet to us even if your pet is unwell. By doing this you will put your veterinarian and staff at risk of infection.  Ring us first and ask for advice.  If your pet needs to be seen, we will be able to work with you to ensure your pet will receive the care they need, while keeping our staff safe from COVID-19 infection and therefore remaining able to assist other clients and their pets.  If you have booked a house call, please advise us you are under quarantine before we arrive.

How should we handle our pets to ensure they do not become carriers of the virus?

  • Walk on a lead when outdoors.

  • Avoid contact with persons known or suspected to have been exposed to COVID-19. If you are infected or have been exposed, include your pet(s) among those you do not have contact with, and wash hands before and after handling your pet(s).

  • Routinely clean and disinfect animal contact surfaces (e.g. cages, feeding areas) and immediately after contact with high-risk species.

What if my dog or cat is showing signs of flu-like illness?

  • If your pet shows signs of coughing, sneezing, lethargy or otherwise, call us at the first sign of illness and keep them indoors to prevent further spread.

  • Signs of illness in dogs and cats can be associated with various common viral and bacterial infections (e.g. kennel cough and canine flu) that are not transmissible to people.

Are exotic pets, such as ferrets and rats, safe from the disease?

  • The practice of selling/consuming wildlife that may carry the virus has been implicated as the source of the current global coronavirus outbreak.

  • If you have recently acquired an exotic pet, it should be handled hygienically as indicated above, quarantined away from other pets, and your veterinarian should be consulted.

Should we get rid of our pets to be sure they will not transfer the virus to our family?

  • No. There is currently no evidence that household pets like dogs and cats are involved in transmitting coronaviruses to humans.

  • Pet ownership can have health, emotional and social benefits, so practicing responsible pet ownership and hygienic practices is recommended to keep families and pets together and free from disease.

What is known about other coronaviruses in cats and dogs?

  • Feline infectious peritonitis is associated with a viral infection from feline coronavirus. There are many different strains of feline coronavirus, which differ in their ability to cause disease. It is now recognised that feline enteric coronavirus strains can mutate to the more harmful type of virus and cause FIP disease.

  • Canine coronavirus is a highly infectious intestinal infection in dogs, especially puppies. Coronavirus is usually short-lived, but may cause considerable abdominal discomfort for a few days in infected dogs.

Can I vaccinate my dog against the novel coronavirus?​

  • No. The vaccine available to dogs is only protective against the canine intestinal coronavirus, not COVID-19

  • Research is currently underway to provide a vaccine for humans against COVID-19

What is the treatment for coronavirus in pets?

  • There is no specific treatment for coronaviruses in dogs or cats, as mild clinical signs are unlikely to require therapy.

  • Supportive care, including replacement of lost fluids, nutritional support, and anti-nausea medication, may be used for more severe cases.

  • Rarely, hospitalisation is necessary. Antibiotics are not effective against viruses and, therefore, will not help treat coronavirus infections, although they can be beneficial when secondary bacterial infections occur

CREDITS to PERTH VET EMERGENCY, the World Health Organization and the AVMA for the above information

To Keep up-to-date with the latest COVID-19 developments, go to: https://www.wa.gov.au/government/coronavirus-covid-19

For advice on how and when to self-isolate, go to: https://www.health.gov.au/resources/publications/coronavirus-covid-19-isolation-guidance 

Information correct at the time of publication: 25/03/2020

How We Can Help

CONSULTATIONS

  • If you have been confirmed as coronavirus positive, or have returned from travel interstate or overseas within the last 14 days:

    •  reschedule non urgent consults for after the end of your 14 day self-isolation period

    • have a friend/family member/pet taxi service drop your pet off for a consult

      • we will require written consent to examination and treatment (via e-mail or sms) and the invoice will require payment over the phone at the time of discharge. 

  • If the consult is a condition that does not necessarily require examination, or if you are concerned about leaving the house for a consultation,  then call us and you may be given the option of an online consult (through a private and secure online consultation room).  This is NOT appropriate for many medical consultations, as nothing can replace a physical examination for diagnosis of medical and surgical conditions. However, if you feel an online consultation may be an option for your pet (for general advice and non urgent issues only), then call us and our staff can advise you whether or not it is appropriate. If you are advised that a physical examination is required, then please be understanding of this as we will always advise you as to what is best for your pet - their health and well-being is our priority.

MEDICATIONS AND PET FOOD SUPPLIES

  • Given that a large number of items are imported from overseas (for example Hill's, Royal Canin, and many medications), and given that we are simply unable to predict how our supply chains may become affected over the coming weeks/months, you may wish to consider stocking up on essential pet medications and foods, so that you have sufficient supplies for several weeks.

  • We will continue to order from our suppliers Mondays, Wednesdays and Fridays at Joondanna, and Tuesdays and Thursdays at Stirling. 

    • We will do our best to keep you updated if supply shortages do occur. 

    • Please ensure we have your orders before 9.30am on the day of ordering, so that we may endeavour to provide you with your supply the same day (subject to stock availability). 

  • For your convenience, please call ahead for repeat medicines, food or worming, pay over the phone, and then we can arrange to have them ready for you without the need to wait once you arrive. 

    • If you call us from the car, we will happily bring the products out to you to save you coming into the clinic and waiting with other people in reception

**Remember, we are here to help you so if you have any concerns about how we can help treat your pet, just give us a call and we will do our best to find a solution.  Please do NOT come into the practice if you are unwell, have potentially been in close contact with someone who may have coronavirus, or you have arrived from interstate or overseas within the last 14 days because we can only help you and the remainder of our clients if we ourselves are well enough to be at work and not self-isolated at home.** 

Emergency Plans for Your Pets

Emergencies often happen without warning.  For this reason, it is a good idea to have an emergency plan set aside for your pets as well as your other family members so that you're not caught off guard.  So, what sort of items should you consider having in your disaster kit?

Basic Supplies

  • Food, water and treats (including dishes) for two weeks (dogs up to 60kg: 4 litres of water per day; cats: 1 litre/day)

  • Medications (with dose and frequency) and medical records (include vet contact info), plus pet photos with names and written descriptions of your pets (in a Ziploc bag)

  • Dogs: waste bags; cats: small cat litter box, litter, scoop, garbage bags; exotics: bedding, extra water bottle, hiding box, extra hay

  • Dog leads, harness, muzzle; consider having a cat harness and lead

  • Sturdy pet carriers for each pet (consider exercise pen for dogs)

  • Toys to help entertain and lower stress (dogs: Kong, ball, treat ball; cats: feather wand, catnip toys)

  • Towels/blankets

  • Other supplies: can opener, spoon/scoop, pet first-aid kit, disinfectant for pet mess clean up, paper towels, rope, duct tape, Sharpie marker, cable ties

*PET FIRST-AID KITS ARE AVAILABLE TO PURCHASE IN CLINIC - CALL US TODAY TO PURCHASE

(while stocks last)

6323 2916 (Stirling) or 9444 6800 (Joondanna)

More Helpful Tips

  • Record your pet's microchip/tatto and license numbers.  Store this information with their medical records.

  • Label all containers with pet names and your contact information - things can go missing in an emergency

  • List the number and type of pets that should be present on the property

  • As many items as possible should be packed in ready-to-go bins or backpacks.  Mark storage bins with pet names and your contact information in case items are separated at an evacuation centre.

  • You should have an emergency plan for all animals and move challenging animals such as farm animals, birds, aquarium fish or exotic animals as soon as possible.

  • If you have animals who cannot be moved in an immediate evacuation, such as aquarium fish or farm animals, create a sign describing the animals left on the property with your name and contact information.  Prepare this now and keep tape with it so it is ready to affix to your door to alert rescue officials.

  • While in storage, rotate pet food and water every three months, replace medications as advised by your vet.

What are We doing to protect You?

Following recent media concerns surrounding the novel Coronavirus and its impact on our community, I would like to reassure you that we share the global concerns over the spread of the virus and its impact on public health. We are taking all necessary measures to protect our employees, clients, patients and suppliers to ensure we mitigate the impact of the virus on our practices.  

These are uncertain times.  While it is likely that many of those with coughs and sniffles are suffering from regular colds and flu viruses, the threat of the new virus on a population with no immunity remains, largely for the elderly and those whose immune system are already weakened by other issues. 

As a precaution, therefore, we are following the Government guidelines.

To summarize: 

  • Employees who have travelled overseas, or who are living with people that have travelled within the last two weeks are to self-isolate for  two weeks and receive medical clearance prior to returning to work 

  • Employees to report if any member of their family, or guests staying with them, has contracted the virus or are recovering from it, or has symptoms consistent with the virus. 

  • Employees report to management, if they are showing any signs of flu-like symptoms, and to contact their doctor to discuss the necessity for self-isolation at home to prevent the spread of the virus 

  • Employees to wash hands frequently with soap and water 

  • Hospital grade hygiene practices continue to be part of our daily routine as per normal, with increased frequency of disinfection for commonly used surfaces such as door handles, bench tops, pens and phones etc.  

On the customer front, we request that if you have been unwell with flu-like symptoms, have travelled interstate or overseas, or had contact with any suspected individuals infected with Coronavirus, that you reschedule all routine visits such as nail clipping and vaccinations until after 14 days from the potential exposure or symptoms.  If, during this period, your pet is unwell and you believe it cannot wait, please call us to discuss a variety of ways in which we can still provide veterinary care to your pet without you personally bringing them in. 

We are here to help, but please remember that we are only able to help your pets if we ourselves are well and not in self-isolation.  Unfortunately, our industry is not one that can work from home, so to assist us in being able to continue to help our patients, please follow the guidelines above to protect both us, our families, and the rest of our valued clients. 

Up-to-date health information can be obtained from https://www.health.gov.au/  

We will continue to review the situation and follow advice from public health organisations so that we can work to reduce the risk and spread of infection within our community.   Should you have any concerns please feel free to reach out to us at: reception@voguevets.com.au  

Other resources for you to keep up to date:

© 2019 by Vogue Vets & Wellness Centre providing animal physio, rehab and vet services to Perth and surrounding suburbs including Stirling, Balcatta, Osborne Park, Joondanna, Tuart Hill, Coolbinia, Menora, Mt Hawthorn, Mt Lawley,  Gwelup, Karrinyup and more, 

  • Facebook Social Icon
  • Instagram Social Icon